StudyPlugHub is operated by Derick Osafo Aboagye (ABN 98 844 353 839), registered in Australia under the Business Names Registration Act 2011. This Privacy Policy applies to all services at www.studyplughub.com and our associated subdomains. For privacy enquiries, contact us at legal@studyplughub.com.

Account Information: your name, email, country and education level when you register. Usage Data: how you interact with our tools — which tools you use, how often, and general usage patterns. This helps us improve the platform. Community Content: posts, comments and replies you create in StudyCircle, our community feature. Device and Technical Information: basic information such as browser type, device type, and IP address. We use this for security, to enforce fair-use limits, and to ensure the platform works correctly. Cookies and Local Storage: we use browser local storage to remember your preferences (such as dark mode and selected curriculum) and to track usage limits for our free tier. We do not use advertising or cross-site tracking cookies. We do NOT collect: payment card details, government identification, biometric data, or any sensitive personal information beyond what is listed above.

We use your information to: provide and improve StudyPlugHub and its features; personalise your learning experience by country and education level; moderate community content to keep the platform safe; send important account and platform updates; respond to enquiries and support requests; detect and prevent abuse, fraud, and security threats; and comply with our legal obligations. We do NOT: sell to advertisers, track you across other websites, profile you for behavioural advertising, or make automated decisions affecting your legal rights without human review.

StudyPlugHub's learning tools are powered by Google Gemini 2.5 Flash. When you use any AI feature, the content you submit — questions, topics, essays, uploaded images, lecture notes — is sent to Google's Gemini API to generate a response. How we handle AI data: • Chat tools (Frema AI Tutor, Berur Chat): We retain recent conversation history, typically the last 5 exchanges, to give the AI context for follow-up questions. You can clear your chat history at any time from within the tool. • Single-response tools (Writing Coach, Exam Master, Study Companion, LectureSnap): Your input is processed to generate a response. We retain usage logs — which tool, when, how often — but do not persistently store the full content of your requests beyond what is needed to operate the service. • Your conversations are NOT used to train Google's AI models or any StudyPlugHub model. We operate under Google's Gemini API terms, which exclude paid API usage from Google's model training. • Google's processing of your data is additionally governed by Google's Cloud Privacy Notice at https://cloud.google.com/terms/cloud-privacy-notice. • We have configured Gemini's safety settings to minimise the risk of harmful output, particularly given that many of our users are minors.

StudyPlugHub is built on the principle "Learn It. Don't Fake It." Our AI tools are designed to guide your thinking, not to do your work for you. What this means for you: • AI can make mistakes. Our tools occasionally generate information that is incorrect, outdated, or incomplete. Always verify important facts with your teachers, textbooks, or other trusted sources before relying on them in exams or submitted work. • Our tools deliberately teach rather than just answer. Frema will explain concepts until you understand them. Exam Master shows you your mistakes and how to learn from them. Writing Coach guides your thinking rather than writing your essay for you. • Academic integrity is your responsibility. Submitting AI-generated content as your own original work may violate your school's academic integrity policy. Many institutions consider undisclosed AI use a form of academic misconduct. When in doubt, ask your teacher about your school's policy and always cite AI assistance where required. • We reserve the right to decline requests that appear designed to circumvent academic integrity — for example, requests phrased as "write my essay for me" rather than "help me think about my essay." Our goal is for StudyPlugHub to make you a better student — not to do your homework for you.

Your data is stored using Google Firebase (encrypted at rest) and transmitted over HTTPS/TLS. We implement: • Encrypted data transmission (HTTPS/TLS) for all traffic. • Secure authentication via Firebase Authentication. • Access controls strictly limiting who can view user data. • Rate limiting and abuse controls to protect against misuse. • Regular security reviews and dependency updates. • Error monitoring to detect and respond to issues quickly. In the event of a data breach posing a real risk to your rights or freedoms, we will notify affected users within 72 hours of becoming aware, in line with leading data protection frameworks. No online system is 100% secure. We work hard to protect your information, but we cannot guarantee absolute security.

We share your information only with trusted service providers who help us operate StudyPlugHub, and with legal authorities when required by law. Service Providers (each operating under data processing terms): • Google (Firebase, Firestore, Gemini API) — account storage, data persistence, AI processing. • Vercel — web hosting and global content delivery. • Zoho Mail (Australia region) — email communication from support@ and legal@ addresses. • Sentry — error monitoring and diagnostics. Sentry receives limited technical data such as error messages and browser type, not the content of your AI conversations or community posts. Legal Authorities — we may disclose information if required by a valid court order, subpoena, or other legal process, and only to the minimum extent required. We do NOT sell, rent, or trade your personal information to any third party for marketing, advertising, or commercial purposes.

StudyPlugHub is operated from Australia and serves students across all 54 African countries. Because our service providers operate globally, your personal information may be processed in multiple jurisdictions: • Google (Firebase, Gemini): may process data in the United States, Europe, or Asia-Pacific regions. • Vercel: serves content from global edge locations including North America, Europe, and Asia. • Zoho Mail: processes email in the Australia region. • Sentry: processes error data in the United States. These transfers are necessary to operate the platform. We rely on our providers' standard contractual protections — such as Google's and Vercel's Data Processing Addenda — to ensure your data remains protected wherever it is processed. By using StudyPlugHub, you consent to your data being transferred to and processed in these locations. If you have specific concerns about data residency, email legal@studyplughub.com.

You have the right to: • Access — request a copy of the personal data we hold about you. • Correction — ask us to correct inaccurate or incomplete information. • Deletion — request deletion of your account and associated data, which we will action within 30 days. • Portability — receive your data in a machine-readable format. • Objection — object to certain types of processing. • Withdrawal of consent — where we rely on your consent, you can withdraw it at any time. To exercise any of these rights, email legal@studyplughub.com with the subject line "Data Rights Request". We respond within 30 days. We may ask for information to verify your identity before releasing or deleting data.

StudyPlugHub is an education platform and we recognise that many of our users are minors. We take extra care with children's data: • We do not knowingly collect data from children under 13 without parental or guardian consent. • Users aged 13-17 may use StudyPlugHub with parental permission. The age of digital consent varies by country — for example, 13 in Kenya, 16 in South Africa under POPIA. Where local law requires verifiable parental consent, please contact us before signing up. • We do not show advertisements, use behavioural profiling, or sell minors' data. • We collect only the minimum data needed to provide the service. • Parents or guardians can email legal@studyplughub.com to request access to, correction of, or deletion of their child's data. We will action such requests promptly. If you are a young person using StudyPlugHub and feel uncomfortable with anything on the platform, please speak to a trusted adult and contact us — we will help.

We respect applicable African data protection laws and work to comply with the frameworks of the countries we serve, including: • Ghana — Data Protection Act 2012 • Nigeria — Nigeria Data Protection Act 2023 (which replaced the earlier NDPR 2019) • Kenya — Data Protection Act 2019 • South Africa — POPIA 2020 (Protection of Personal Information Act) • Egypt — Personal Data Protection Law 2020 • Sierra Leone — Cybersecurity and Crimes Act 2021 • Other relevant national legislation across the 54 countries we serve. If you believe we have not complied with your country's data protection law, contact us first at legal@studyplughub.com so we can investigate. You may also contact your country's data protection authority directly.

We retain your data only as long as necessary to provide the service: • Account data: retained while your account is active. Deleted within 30 days of an account deletion request. • Chat history (Frema, Berur): retained up to 90 days by default. You can delete individual conversations or your entire chat history at any time from within the tool. • Community posts (StudyCircle): retained until you delete them or delete your account. • Technical and security logs: retained up to 30 days, then deleted or anonymised. • Backups: backup copies of user data may persist for up to 90 days after primary deletion before being overwritten. • Anonymised aggregate usage data: may be retained indefinitely for platform improvement and analytics, as it no longer identifies you. If a legal obligation requires us to retain data longer (for example, fraud investigation or tax records), we will only retain the minimum necessary and only for the minimum time required.

As StudyPlugHub evolves, we may update this Privacy Policy. When we do: • We will update the "Last updated" date at the top of this page. • For significant changes, we will notify registered users by email and display a prominent notice on the site for at least 30 days. • Your continued use of StudyPlugHub after changes take effect means you accept the revised policy. If you disagree with any changes, you are free to delete your account at any time — your data will be removed in accordance with our retention policy above.

For privacy enquiries: legal@studyplughub.com For general enquiries: hello@studyplughub.com We aim to respond to all privacy requests within 30 days. If you are based in Australia and are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): • Website: www.oaic.gov.au • Phone: 1300 363 992 If you are based in another country, you may contact your local data protection authority — such as the Data Protection Commission (Ghana), the Nigeria Data Protection Commission, the Office of the Data Protection Commissioner (Kenya), the Information Regulator (South Africa), or the equivalent authority in your country. We take every privacy concern seriously and aim to resolve issues directly before regulator involvement becomes necessary.